Every customer conversation in one shared, tracked inbox
WhatsApp, Instagram, Messenger and email in a single inbox — with real tickets, assignment, status and history. Replace the phone passed between staff with one place your whole team works.
- Channels in one inbox
- 4
- Conversations tracked
- 100%
- Shared inbox for your team
- 1
- Local, transparent pricing
- Naira
One Platform. Every Channel.
A shared, tracked inbox that unifies every customer conversation today — with AI-assisted replies on the way.
AI-Assisted Replies
On our roadmap — not in this release
We're building AI assistance to help your agents draft replies and summarize conversations — always reviewed and sent by a human. It isn't part of this release; we'll announce it only when it actually ships.
- Suggested reply drafts your agents review and edit
- Conversation summaries before handoffs
- Knowledge-base lookups inside the inbox
- A human approves and sends every message
Everything You Need to Deliver Great Support
Built for teams across Africa and the global south — reliable, fast, and designed for the channels your customers actually use.
Omnichannel Inbox
WhatsApp, Instagram, Facebook Messenger and email — every conversation lands in one shared inbox. No switching between apps or phones.
Omnichannel Inbox
WhatsApp, Instagram, Facebook Messenger and email — every conversation lands in one shared inbox. No switching between apps or phones.
Tickets & Status
Every message becomes a trackable ticket with priority, status and a full history — so nothing gets lost and everyone can see where a request stands.
Tickets & Status
Every message becomes a trackable ticket with priority, status and a full history — so nothing gets lost and everyone can see where a request stands.
Assignment & Handoff
Assign conversations to the right agent, leave internal notes, and hand off between teammates without losing context.
Assignment & Handoff
Assign conversations to the right agent, leave internal notes, and hand off between teammates without losing context.
Conversation History
Every customer's full message history in one place — searchable, so agents always have the context behind a request.
Conversation History
Every customer's full message history in one place — searchable, so agents always have the context behind a request.
Channel Onboarding
Connect WhatsApp Business, Instagram, Messenger and email with a guided setup for each channel. All channels are included on every plan.
Channel Onboarding
Connect WhatsApp Business, Instagram, Messenger and email with a guided setup for each channel. All channels are included on every plan.
Roles & Access
Agent and contributor seats with role-based access, so the right people can reply while others collaborate behind the scenes.
Roles & Access
Agent and contributor seats with role-based access, so the right people can reply while others collaborate behind the scenes.
Trusted Across Every Sector
From fintech to farming, Ababio360 adapts to the unique customer service needs of your industry — right out of the box.
Retail & E-commerce
Turn every query into a sales opportunity
- Order tracking & returns
- Product recommendations
- Flash-sale support surge
Education
Support students, parents & staff at scale
- Enrollment & admissions
- Fee payment queries
- Course schedule support
Government
Deliver efficient, accountable citizen services
- Permit & license requests
- Complaint resolution
- Public service information
Telecommunications
Reduce churn with faster, smarter support
- Billing dispute resolution
- Plan upgrades & migration
- Technical troubleshooting
Financial Services
Compliant, secure support at every touchpoint
- Account & transaction queries
- Fraud alert handling
- Loan & KYC support
Startups
Enterprise-grade support from day one
- Customer onboarding
- Product feedback loops
- Investor-ready analytics
Healthcare
HIPAA-ready patient communication at scale
- Appointment booking
- Prescription & test queries
- Patient follow-ups
Transportation & Logistics
Real-time updates for every shipment
- Shipment & delivery tracking
- Booking management
- Driver & fleet support
Hospitality & Travel
Memorable guest experiences at every touchpoint
- Reservation & check-in support
- Complaint resolution
- Upsell & upgrade offers
Agriculture & AgriTech
Reach farmers and buyers where they are
- Market price queries via WhatsApp
- Input supply support
- Buyer-seller matching
Don't see your industry?
Ababio360 is flexible enough to work for any customer-facing team. Let's talk.
Up and Running in Minutes
Three simple steps to transform your customer support.
Connect Your Channels
Link WhatsApp, Instagram, Messenger and email in minutes. No code required.
Work as One Team
Assign conversations, reply, add internal notes and hand off between agents — all in one place.
Track Every Request
Status and history on every conversation, so nothing slips and customers get answers faster.
Bring every conversation into one inbox
Ababio360 is rolling out to teams across Africa. Join the waitlist to get early access — no account created, nothing charged — and we'll invite you when a spot opens.